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Incident detail

High latency for AU region

This incident has been resolved, and a solution has been rolled out. Latency has resolved to baseline levels.

Resolved incidentMinor4 affected services

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Timeline

Incident updates

Every update Kinde posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating this incident.

  2. Monitoring

    We are currently monitoring the result. Latency is returning to normal.

  3. Monitoring

    We are continuing to monitor. Latency is returning to normal levels, and the team is actively working to return to baseline.

  4. Resolved

    This incident has been resolved. The team will continue to monitor.

  5. Resolved

    We experienced high latency in our caching layer, which caused problems for a majority of our customers in the AU region. We have applied mitigations and will be prioritizing more performance enhancements soon.

  6. Monitoring

    Our team is working on a fix and is actively monitoring to ensure latency returns to baseline levels.

  7. Resolved

    This incident has been resolved, and a solution has been rolled out. Latency has resolved to baseline levels.

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