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Incident detail

Degraded performance of Atlassian cloud sites for some customers

Degraded performance of Atlassian cloud sites for some customers

Resolved incidentMinor3 affected services

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Timeline

Incident updates

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  1. Investigating

    We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

  2. Investigating

    Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

  3. Investigating

    Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

  4. Investigating

    Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA. Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries. Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored. We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

  5. Resolved

    Incident has been resolved.