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Incident detail

Automation rule conditions order change is affecting customers

Automation rule conditions order change is affecting customers

Resolved incidentMinor1 affected service

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Incident updates

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  1. Investigating

    Jira Service Management and Jira products are currently experiencing an issue with their Automation functionality. Customers may find that some rule conditions within Automation are not functioning as expected. Our team is working diligently to identify the cause and implement a resolution. Updates with further information will be sent in 60 minutes.

  2. Identified

    We continue to work on resolving the automation rules issue for Jira and Jira Service Management. We have identified the root cause and are working on mitigating the issue.

  3. Monitoring

    The team has identified the root cause and mitigated the issue. We are closely monitoring the rollout of the mitigation.

  4. Resolved

    Confirmed that the incident has been resolved and the automation rules are executing as expected.