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Incident detail

Multiple locations: WhatsApp template management service degradation

Resolved incidentMinor

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Timeline

Incident updates

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  1. Investigating

    We are currently experiencing issues with our WhatsApp template management service. You may experience issues with updating, fetching, or creating WhatsApp templates over the HTTP API and customer portal. Our dedicated team is currently working on this and more updates will follow.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Identified

    Our dedicated team is still working to resolve the issue.

  4. Resolved

    We want to inform you that the previously reported degradation affecting the WhatsApp template management service has been resolved.

    During the timeframe listed below, users may have experienced difficulties with creating, updating, and fetching WhatsApp templates via the HTTP API and Customer Portal, across multiple locations.

    Start time (UTC): 22 May 2026 09:17

    End time (UTC): 22 May 2026 11:59

    Impact: WhatsApp template creation, update, and retrieval via HTTP API and Customer Portal.