{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T12:29:14.509Z"
  },
  "data": {
    "id": "incident_statuspage_infobip_tbhptvp94pm8",
    "slug": "infobip-multiple-locations-whatsapp-template-management-service-degradation-2026-05-22",
    "title": "Multiple locations: WhatsApp template management service degradation",
    "summary": "Multiple locations: WhatsApp template management service degradation",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-05-22T10:06:40.887+00:00",
    "updatedAt": "2026-05-22T12:47:55.898+00:00",
    "resolvedAt": "2026-05-22T12:47:55.879+00:00",
    "provider": {
      "slug": "infobip",
      "name": "Infobip"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/infobip-multiple-locations-whatsapp-template-management-service-degradation-2026-05-22",
      "api": "/api/v1/incidents/infobip-multiple-locations-whatsapp-template-management-service-degradation-2026-05-22",
      "providerHtml": "/providers/infobip"
    },
    "impactSummary": "Infobip reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_infobip_status",
      "kind": "official_api",
      "name": "Infobip Status",
      "checkedAt": "2026-07-19T12:20:43.233+00:00",
      "officialUrl": "https://status.infobip.com",
      "statusPageUrl": "https://status.infobip.com"
    },
    "updates": [
      {
        "id": "update_statuspage_infobip_tbhptvp94pm8_zd9wg42kcc7p",
        "status": "investigating",
        "body": "We are currently experiencing issues with our WhatsApp template management service. You may experience issues with updating, fetching, or creating WhatsApp templates over the HTTP API and customer portal. Our dedicated team is currently working on this and more updates will follow.",
        "createdAt": "2026-05-22T10:06:41.292+00:00"
      },
      {
        "id": "update_statuspage_infobip_tbhptvp94pm8_0rjm6rntw5gh",
        "status": "identified",
        "body": "The issue has been identified and a fix is being implemented.",
        "createdAt": "2026-05-22T10:43:44.652+00:00"
      },
      {
        "id": "update_statuspage_infobip_tbhptvp94pm8_qqz3cxcyzbh7",
        "status": "identified",
        "body": "Our dedicated team is still working to resolve the issue.",
        "createdAt": "2026-05-22T11:29:22.022+00:00"
      },
      {
        "id": "update_statuspage_infobip_tbhptvp94pm8_rnnfc1z1xyvt",
        "status": "resolved",
        "body": "We want to inform you that the previously reported degradation affecting the WhatsApp template management service has been resolved.\n\nDuring the timeframe listed below, users may have experienced difficulties with creating, updating, and fetching WhatsApp templates via the HTTP API and Customer Portal, across multiple locations.\n\nStart time (UTC): 22 May 2026 09:17\nEnd time (UTC): 22 May 2026 11:59\n\nImpact: WhatsApp template creation, update, and retrieval via HTTP API and Customer Portal.",
        "createdAt": "2026-05-22T12:47:55.879+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}