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Incident detail

Multiple Locations - Customer Portal Top-up Service Degradation

Resolved incidentMinor

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Timeline

Incident updates

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  1. Investigating

    We are currently experiencing issues with Add Funds page over our Customer Portal. You may experience difficulties with adding funds to your accounts. The issue is being investigated and more updates will follow shortly.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Resolved

    The issue has been successfully resolved and the service is once again operational.

    Start (UTC): 18 May 2026 11:14

    End (UTC): 18 May 2026 12:21

    Impact: Add-Funds page unavailable (error 404 reverted)