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Incident detail

Global (Europe) - Self-Service users unable to add Whatsapp or Viber channel

Resolved incidentMajor

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Incident updates

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  1. Investigating

    This is to inform you that we are currently experiencing an issue on Customer Portal.

    Our Self-Service users might notice that they can not add Whatsapp or Viber channel over Customer Portal.

    The issue is being inspected by our engineering team, more details will follow in the next update.

  2. Resolved

    The incident has been resolved.

    Start (UTC): 27 April 2026 07:07

    End (UTC): 27 April 2026 07:34

    Impact: Self-service users could not add (activate) WhatsApp and Viber channels over Customer Portal.