{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T12:04:38.370Z"
  },
  "data": {
    "id": "incident_statuspage_infobip_yd9y9p562k72",
    "slug": "infobip-global-europe-self-service-users-unable-to-add-whatsapp-or-viber-channel-2026-04-27",
    "title": "Global (Europe) - Self-Service users unable to add Whatsapp or Viber channel",
    "summary": "Global (Europe) - Self-Service users unable to add Whatsapp or Viber channel",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-27T07:14:39.267+00:00",
    "updatedAt": "2026-04-27T07:36:14.657+00:00",
    "resolvedAt": "2026-04-27T07:36:14.638+00:00",
    "provider": {
      "slug": "infobip",
      "name": "Infobip"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/infobip-global-europe-self-service-users-unable-to-add-whatsapp-or-viber-channel-2026-04-27",
      "api": "/api/v1/incidents/infobip-global-europe-self-service-users-unable-to-add-whatsapp-or-viber-channel-2026-04-27",
      "providerHtml": "/providers/infobip"
    },
    "impactSummary": "Infobip reported a major event for the affected tracked services.",
    "source": {
      "id": "source_infobip_status",
      "kind": "official_api",
      "name": "Infobip Status",
      "checkedAt": "2026-07-19T12:00:05.742+00:00",
      "officialUrl": "https://status.infobip.com",
      "statusPageUrl": "https://status.infobip.com"
    },
    "updates": [
      {
        "id": "update_statuspage_infobip_yd9y9p562k72_84d6tp0fjv24",
        "status": "investigating",
        "body": "This is to inform you that we are currently experiencing an issue on Customer Portal.\nOur Self-Service users might notice that they can not add Whatsapp or Viber channel over Customer Portal.\nThe issue is being inspected by our engineering team, more details will follow in the next update.",
        "createdAt": "2026-04-27T07:14:39.334+00:00"
      },
      {
        "id": "update_statuspage_infobip_yd9y9p562k72_x63gh5ws0fr3",
        "status": "resolved",
        "body": "The incident has been resolved.\n\nStart (UTC): 27 April 2026 07:07\nEnd (UTC): 27 April 2026 07:34\nImpact: Self-service users could not add (activate) WhatsApp and Viber channels over Customer Portal.",
        "createdAt": "2026-04-27T07:36:14.638+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}