Provider
InfobipIncident detail
Global (Europe) - Multiple services degradation
Resolved incidentMinor
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Timeline
Incident updates
Updates are normalized from the official source chronology so timeline changes remain easy to scan.
Investigating
This is to inform you that we are currently experiencing issues with multiple hosted services and channels in our Global (Europe) data centers. You may notice problems with traffic processing across multiple channels, including WhatsApp, Voice, and Email, and others - as well as service difficulties when using Conversations and Moments.
Investigating
Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
Investigating
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.
Investigating
Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.
Monitoring
A fix has been implemented, and we are monitoring the situation with the impacted services.
Resolved
This is to inform you that the incident has been resolved and all affected services have been restored to full functionality.
Start: 25 June 2026, 10:52 UTC
End: 25 June 2026, 13:16 UTC
Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data center. Customers utilizing channels such as WhatsApp, Voice, Viber, SMS, RCS, Email, and LINE may have observed processing delays and interrupted traffic flow. Additionally, Conversations and Moments services were impacted by irregular message processing and delays.