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Incident detail

Global - Customer Portal Service Degradation

Resolved incidentCritical

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  1. Investigating

    We are currently experiencing issues with Customer Portal services. Users may encounter errors when accessing the portal or attempting to log in.

  2. Investigating

    We are continuing to investigate this issue.

  3. Monitoring

    A fix has been implemented, and we are monitoring the system to ensure stability.

  4. Resolved

    The incident has been resolved.

    Start (UTC): 28 April 2026 07:59

    End (UTC): 28 April 2026 08:23

    Impact: Users may encounter errors when accessing the portal or attempting to log in.

    Thank you for your understanding and patience.