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Incident detail

[INC-1062] Sao Paulo 2 Data Center Issue

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Next update will be shared no later than 14:00 UTC.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region.

  2. Investigating

    Technical teams are continuing to working on a fix for the data center issue. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Next update will be shared no later than 14:30 UTC.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region.

  3. Monitoring

    A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal. Next update will be shared no later than 14:56 UTC.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region.

  4. Resolved

    Service in the data center has been restored to normal.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region.