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Incident detail

[INC-1065 ] Imperva Management Portal Login Issue

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.

    Next update on the issue will be provided no later than 19:23 UTC.

  2. Investigating

    The team continues to actively investigate the issue and work toward resolution.

    At this time, the impact is limited to customer access to the Management Portal. Customer websites and protection services remain fully operational and continue to be protected as expected.

    Next update on the issue will be provided no later than 19:54 UTC.

  3. Investigating

    Technical teams continue to actively investigate the issue. A potential contributing factor has been identified, and teams are currently working to validate and address it.

    Next update on the issue will be provided no later than 20:24 UTC.

  4. Identified

    We have identified the underlying cause of the issue and have applied a fix.

    The issue affected access to the Management Portal and a subset of API requests. We are seeing signs of recovery following the implementation of the fix, and our teams are actively validating service restoration across the impacted components.

    Next update on the issue will be provided no later than 20:50 UTC.

  5. Monitoring

    A fix has been successfully implemented, and services have been restored.

    Our teams have validated the recovery and are continuing to closely monitor the environment to ensure ongoing stability.

    Next update on the issue will be provided no later than 21:42 UTC.

  6. Monitoring

    Services remain stable following the implementation of the fix, and no further issues have been observed.

    Our teams will continue to closely monitor the environment for an extended period to ensure stability.

    Next update on the issue will be provided no later than 23:43 UTC.

  7. Monitoring

    Services remain stable, and no further issues have been observed.

    Our teams will continue to closely monitor the environment to ensure ongoing stability and verify that all services continue to operate as expected.

    Next update on the issue will be provided no later than 01:45 UTC on 11 June 2026.

  8. Resolved

    Monitoring has confirmed that services remain stable following the implementation of the fix and the completion of validation activities. No further issues have been observed.