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Incident detail

[INC-1059] Latency Issue on the Management Console

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue causing slowness on the Management Platform and

    Customers accessing onboarded sites from the APAC region may experience intermittent latency or delays when reaching their protected websites.

    Our teams are actively investigating the cause and working to restore normal service performance. We will provide additional updates as more information becomes available.

    Next update will be shared no later then 09:00 UTC.

  2. Identified

    We have identified the source of the service degradation causing slowness on the Management Platform and

    customers accessing onboarded sites from the APAC region. Customer domains are still fully protected at this time. Technical teams are investigating. Next update will be shared no later then 09:30 UTC. Further updates to follow.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region.

  3. Monitoring

    Technical teams have performed remedial actions and the Imperva Management Portal is returning to normal service levels. Technical teams will continue monitoring the system. Next update will be shared no later than 09:42 UTC. Further updates to follow.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region.

  4. Resolved

    The incident has been resolved and normal service levels have been restored for the Management Portal.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region.