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Incident detail

[INC-1054] Connectivity issue in VAN POP.

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    We have identified connectivity issues affecting our Vancouver, Canada (VAN) data center.

    The next update will be provided no later than 19:38 UTC.

  2. Identified

    We have identified connectivity issues in our Vancouver, Canada (VAN) data center. Traffic is being re-routed to an alternate data center.

    The next update will be provided no later than 19:54 UTC.

  3. Identified

    We have identified intermittent connectivity issues affecting the Vancouver, Canada (VAN) data center. Our Network Engineering team is actively working on remediation efforts. In the meantime, network traffic has been redirected to an alternate regional data center.

    The next update will be provided no later than 20:24 UTC.

  4. Identified

    As a precautionary measure, the Vancouver, Canada (VAN) data center will remain bypassed. Customer traffic continues to be served normally through an alternate PoP, and no customer action is required at this time.

    Engineering teams will continue investigating the issue, and additional updates will be provided as changes occur or once the PoP is restored to normal operation.

  5. Identified

    The technical teams have identified an issue affecting the Vancouver, Canada (VAN) data center. As a precautionary measure, the PoP will remain bypassed to ensure service stability and is planned to be reactivated during off-peak hours. Customer traffic continues to be served normally through an alternate PoP.

    Engineering teams remain engaged in the investigation, and further updates will be shared as new information becomes available or once the PoP has been restored to normal operation.

  6. Monitoring

    A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

    The next update will be provided no later than 11:18 UTC.

  7. Resolved

    Service in the data center has been restored to normal.