[INC-1040] Imperva Management Portal Login Issue

We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

Our technical teams are actively investigating the issue and working on remediation.

Next update on this incident will be shared no later than 20:21 UTC.

Investigations are currently in progress, and the team is actively working on the issue.

Next update on this incident will be shared no later than 20:51 UTC.

Remediation efforts are ongoing, and we are seeing a reduction in login errors. The issue remains intermittent, and teams are actively working to stabilize the services.

Next update on this incident will be shared no later than 21:30 UTC.

Teams continue to work on remediation activities, and a decrease in login-related errors has been observed. While the issue is still occurring intermittently, active efforts are ongoing to restore full service stability.

The next update regarding this incident will be provided no later than 22:00 UTC.

Teams have identified a possible cause behind the service degradation affecting customers ability to log in to the Imperva Management Portal.

Engineering teams are actively engaged in mitigation and recovery efforts to restore service stability.

The next update for this incident will be shared no later than 22:42 UTC.

Teams have identified a possible cause behind the service degradation affecting customers ability to log in to the Imperva Management Portal.

Engineering teams are actively engaged in mitigation and recovery efforts to restore service stability.

The next update for this incident will be shared no later than 22:44 UTC.

Technical teams have completed mitigation actions, and access to the Imperva Support Portal is returning to normal levels. Teams will continue to closely monitor system operations.

Rest assured, all applications continue to remain protected by Cloud WAF.

However, issues related to the publisher service are still being observed, and active efforts are ongoing to fully stabilize the environment.

The next update for this incident will be shared no later than 23:17 UTC.

Technical teams have performed remedial actions and the Imperva Support Portal access is returning to normal operations.

Technical teams will continue monitoring the system.

The incident has been resolved and normal service levels have been restored for the Imperva Management Portal.