Provider
ImpervaIncident detail
[INC-1038] Imperva Management Portal UI Performance Degradation
Resolved incidentMinor
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Timeline
Incident updates
Updates are normalized from the official source chronology so timeline changes remain easy to scan.
Investigating
We have discovered a potential service degradation, affecting Imperva Management Portal. The Management Portal website is slow to respond to user actions and in some cases user login attempts may also fail. All customer websites remain fully protected at this time. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Investigating
The impact has been identified as isolated to the India region. Technical teams are actively investigating the issue and working towards mitigation.
The next update on the incident will be shared no later that 09:22 UTC
Investigating
Technical teams are continuing to actively troubleshoot the issue and are working to restore normal service levels.
The next update on the incident will be shared no later that 09:50 UTC
Monitoring
The issue has been identified as ISP-related. Technical teams have taken mitigation actions, and we are observing improvements in service performance. Monitoring will continue to ensure stability.
Resolved
The incident has been resolved and normal service levels have been restored for the Imperva Management Portal.