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Incident detail

[INC-1022] Issue with Cloud WAF Protected Websites

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are investigating a potential issue impacting Cloud WAF Protected Websites. Some websites may fail to load or return errors. Customer domains remain fully protected at this time. Our technical teams are actively working to identify the root cause, and further updates will be shared as more information becomes available.

    The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

    In the event of a service disruption, the update will include potential impacts to any affected region.

  2. Identified

    We have identified the issue, and a fix is currently being implemented.

    The next Status Update on this Incident will be provided no later than 12:22 UTC.

  3. Identified

    We are continuing to actively work on implementing a fix.

    The next Status Update on this Incident will be provided no later than 12:55 UTC.

  4. Investigating

    Our investigation has determined that the previously suspected cause may be one contributing factor within a broader underlying root-cause pattern than initially identified. We are continuing to investigate and actively working to identify the underlying cause.

    The next Status Update on this Incident will be provided no later than 13:11 UTC.

  5. Investigating

    We are continuing to actively investigate this issue.

    The next Status Update on this Incident will be provided no later than 13:39 UTC.

  6. Investigating

    We are actively investigating this issue and continuing our efforts to identify the cause of the issue.

    The next Status Update on this Incident will be provided no later than 14:13 UTC.

  7. Monitoring

    A fix has been implemented, and services have returned to normal. We are continuing to monitor the situation closely to ensure stability.

    The next Status Update on this Incident will be provided no later than 15:04 UTC.

  8. Resolved

    The issue has been resolved, and monitoring has confirmed service stability.