Provider
HologramIncident detail
Global-2 (8935 Prefix) Connectivity Issues
Resolved incidentMajor
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
One of our partners is experiencing issues that is affecting the ability to connect and transmit cellular data. Hologram is working with our carrier partner to identify and address the issue.
This is only affecting Global-2 SIMs with the prefix 8935. Other profiles are unaffected.
Investigating
Existing 4G registrations established prior to the onset of the issue remain operational, and new as well as existing 2G/3G network registrations are not affected.
New 4G network registration attempts initiated after the issue began continue to be impacted.
We are working with our carrier partner to resolve this as soon as possible.
Monitoring
We have seen traffic start to recover.
Resolved
This incident has been resolved.
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