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Incident detail

Console, Website, & API Availability Issues: Global Cloudflare Outage

Resolved incidentMajor

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Incident updates

Every update Groq posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    We are currently investigating an issue with our services that we believe is impacting customer experiences. Our team is has identified that is due to a [global cloudflare outage](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 "global cloudflare outage") and is working to remediate the problem and will follow up shortly with more details.

  2. Monitoring

    We are currently monitoring an issue with our services that is impacting customer experiences. Our team is has identified that is due to an ongoing [global cloudflare outage](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 "global cloudflare outage") and is working to remediate the problem and will follow up with more details as they become available from Cloudflare.

  3. Monitoring

    We are continuing to monitor an issue with our services that is impacting customer experiences. Our team is has identified that is due to an ongoing [global cloudflare outage](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 "global cloudflare outage") and they've recently shared that "We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts".

    This aligns with recent improvements observed in our request traffic but higher-than-normal error rates still persist.

  4. Monitoring

    We are continuing to monitor an issue with our services that is impacting customer experiences due to an ongoing [global cloudflare outage](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 "global cloudflare outage"). Cloudflare recently shared that "The are continuing to investigate the issue".

    We are continuing to observe higher-than-normal error rates despite Cloudflare's previous update stating that they were seeing services recover.

  5. Monitoring

    We are continuing to monitor an issue with our services that is impacting customer experiences due to an ongoing [global cloudflare outage](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 "global cloudflare outage"). Cloudflare recently shared that "We are continuing to work towards restoring other services" and "The issue has been identified and a fix is being implemented".

    We are continuing to observe higher-than-normal error rates and are monitoring for signs of recovery as Cloudflare works to implement a fix.

  6. Monitoring

    We are continuing to monitor an issue with our services that is impacting customer experiences due to an ongoing [global cloudflare outage](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 "global cloudflare outage"). Cloudflare previously shared that "We are continuing to work towards restoring other services" and "The issue has been identified and a fix is being implemented".

    We are continuing to observe higher-than-normal error rates and are continuing to monitor for signs of recovery as Cloudflare works to implement a fix.

  7. Monitoring

    We are continuing to monitor an issue with our services that is impacting customer experiences due to an ongoing [global cloudflare outage](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 "global cloudflare outage"). Cloudflare has just shared that "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.".

    We are monitoring to confirm the restoration of service availability and successful requests and are continuing to monitor for signs of persistent recovery as Cloudflare now claims to have implemented a fix.

  8. Resolved

    We are resolving this incident as we have now observed ~30 minutes of normalized service availability and customer traffic.

    We will continue to closely monitor our systems for any signs of regression as Cloudflare's statuspage incident remains active and in monitoring.

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