Cloud API Degradation

We are currently investigating an issue resulting in a performance degradation of our Cloud API. Users may be experiencing elevated error rates and or slow responses. Our team is analyzing logs and infrastructure to identify the cause and implement a fix as soon as possible.

We have identified the problem causing performance degradation of our Cloud API. A fix is in progress, users may still see elevated error rates and or slow responses until the fix completes. Our team is working on getting this fix rolled out as soon as possible.

We have implemented a fix for the performance degradation of our Cloud API and performance is improving. We’re now monitoring the fix to ensure stability persists. If all remains normal, we will resolve the incident in the next update.

The issues causing degraded performance have been resolved. All models are now operating normally. Upon investigation we learned the issue was scoped to an internal feature yet to be released that is still in development. At this time we don't believe there was any customer impact as a direct result of this issue. We apologize for the disruption and thank you for your patience.