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Incident detail

Permissions Issues with IRM

Permissions Issues with IRM

Resolved incidentCritical1 affected service

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue impacting permissions for IRM. As a result, users are not currently getting paged. We will provide updates as they become available.

  2. Investigating

    Our engineering team is still investigating this issue. We do not have any new information to share at this time, but will continue to provide timely updates.

  3. Identified

    We've identified an issue with RBAC, and are working on a fix to restore permission services for those affected.

  4. Monitoring

    A fix is being deployed now, and we are monitoring the progress.

  5. Monitoring

    We've identified an earlier regression in one of our recent code changes that was affecting resolution of our previous fix. We're deploying this change now and applying a hot fix in the interim to restore access quickly

  6. Monitoring

    A fix has been released to prod and rolling out across the fleet for IRM, restoring access to affected customers. Thanks for your patience through this work. We're continuing to monitor to confirm we've returned to a steady state.

  7. Monitoring

    Continuing to monitor progress. Most customers affected should have all services restored, with a few remaining customers receiving updates as the rollout finishes out. Thanks again for your patience.

  8. Resolved

    This incident has been resolved.