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IRM Degraded Performance

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Timeline

Incident updates

Every update Grafana Cloud posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are experiencing access issues in IRM as there are elevated 500 API responses in prod-us-central-0.

  2. Investigating

    We are continuing to investigate this issue.

  3. Identified

    The issue has been identified and a fix is being implemented.

  4. Identified

    We are continuing to work on a fix for this issue.

  5. Identified

    The degraded performance is about labels, and we have seen this degradation in more regions.

  6. Identified

    We are continuing to work on a fix for this. To further clarify, this issue is not about accessing IRM or alert ingestion/notification/delivery, but rather with handling labels.

  7. Monitoring

    We've released a fix to the IRM app that should restore service for affected customers with issues related to labels. Thanks for your patience while investigating. We're continuing to monitor as we confirm the resolution in place.

  8. Resolved

    This incident has been resolved.

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