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Incident detail

Other - database replication lag to remote regions

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    Engineers have identified an issue with being able to make/commit changes in GoTo Admin. We believe the issue to be linked to a connectivity issue between several of our data centers. We are currently working through this and will provide further details as more information becomes available.

    We will provide another update shortly.

  2. Monitoring

    Our engineers have begun seeing signs of recovery and are continuing to monitor for continued stability.

    We will continue monitoring the situation and provide a final update shortly.

  3. Resolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational.

    We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.