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LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures

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Timeline

Incident updates

Every update GoTo posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions.

    We will provide another update shortly.

  2. Identified

    Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central.

    We will provide another update shortly.

  3. Monitoring

    Our engineers are seeing an improvement on the situation and we are confirming that all services are functional.

    We will continue monitoring the situation and provide a final update shortly.

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