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Incident detail

GoTo Contact Center – Call queue distribution issues

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents.

    Our engineers are working to identify the issue and will provide another update shortly.

  2. Investigating

    We are continuing to investigate the reports of call queue distribution issues.

    Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.

  3. Identified

    Our engineers have identified the issue and are now actively working towards a resolution.

    We will provide another update shortly.

  4. Monitoring

    Our engineers have corrected the issue and we are confirming that all services are functional.

    We will continue monitoring the situation and provide a final update shortly.

  5. Resolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational.

    We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.