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Incident detail

Email delivery issues

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    Our engineers have identified an issue impacting the delivery of emails and are now actively working towards a resolution.

    This notably impacts emails sent from GoTo Admin (such as new user welcome emails), MFA emails from GoTo Assist, Pro and Central and password reset emails.

    We will provide another update shortly.

  2. Identified

    Specifically for GoTO Assist Service Desk, this impacts all email-based processes, including incident creation/update notifications, "email me" reports, and customer invitations.

    We will provide another update shortly.

  3. Monitoring

    Our engineers are confirming that all services are restored and emails are being delivered. There may be a small delay while the system processes the backlog of accumulated emails.

    We will continue monitoring the situation and will provide a final update shortly.

  4. Resolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational.

    We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.