Provider
GorgiasIncident detail
Instagram direct message delayed ingestion
Resolved incidentMajor
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Timeline
Incident updates
Every update Gorgias posted, oldest to newest, exactly as it appeared on their official status page.
Identified
We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual.
Our team is investigating and working to restore normal delivery times.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
This incident has been resolved.
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