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Incident detail

We're investigating reports of an issue with Google Drive. We will provide more information shortly.

We're investigating reports of an issue with Google Drive. We will provide more information shortly.

Resolved incidentMinor1 affected service

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Incident updates

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  1. Investigating

    We're investigating reports of an issue with Google Drive. We will provide more information shortly.

  2. Monitoring

    **Title** Google Drive customers may experience elevated errors when downloading content. **Description** We are experiencing an issue with Google Drive beginning at Thursday, 2025-09-04 10:33 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-09-04 12:30 PDT with current details. We apologize to all who are affected by the disruption. **Symptoms** Customer may experience errors when downloading content from Google Drive. **Workaround** None at this time

  3. Monitoring

    **Title** Google Drive customers may experience elevated errors when downloading content. **Description** Mitigation work is currently underway by our engineering team. The mitigation is expected to complete by Thursday, 2025-09-04 13:00 PDT. We will provide more information by Thursday, 2025-09-04 13:00 PDT. **Symptoms** Customer may experience errors when downloading content from Google Drive. **Workaround** None at this time

  4. Resolved

    **Title** Google Drive customers may experience elevated errors when downloading content **Description** The issue with Google Drive has been resolved for all affected users as of Thursday, 2025-09-04 12:45 US/Pacific. The preliminary root cause of the issue was due a recent change rollout and was mitigated by rolling back the change. We thank you for your patience while we worked on resolving the issue. **Symptoms** Customer may experience errors when downloading content from Google Drive. **Workaround** None at this time.