Provider
Google CloudIncident detail
We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated…
Resolved incidentCritical3 affected services
Timeline window
to
Outage alerts
Get alerted the next time Google Cloud breaks
Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update Google Cloud posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Summary
We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.
Description
We are experiencing an issue with multiple products, beginning on Thursday, 2026-08-20 08:40 PDT.
Our engineering team continues to investigate the issue.
We will provide an update by Thursday, 2026-08-20 10:30 PDT with details.
We apologize to all who are affected by the disruption.
Diagnosis / Customer Symptoms
Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products.
Workaround
None at this time.
Monitoring
Summary
We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.
Description
Mitigation actions are implemented by our engineering teams, recovery trends have been observed across infrastructure layers. Active efforts remain underway to bring impacted cloud services back to full operation.
We will provide an update by Thursday, 2026-08-20 10:45 PDT with details.
Diagnosis / Customer Symptoms
Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products.
Workaround
We recommend customers to failover to other regions where feasible.
Monitoring
Summary
We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.
Description
Mitigation actions are implemented by our engineering teams, recovery trends have been observed across infrastructure layers. Active efforts remain underway to bring impacted cloud services back to full operation.
We will provide an update by Thursday, 2026-08-20 11:00 PDT with details.
Diagnosis / Customer Symptoms
Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products.
Workaround
We recommend customers to failover to other regions where feasible.
Monitoring
Summary
The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated and we are working to recover all products.
Description
Mitigation actions have been completed by our engineering teams and we are seeing recovery from multiple products. We are continuing to work to recover the remaining products.
We will provide an update by Thursday, 2026-08-20 11:45 PDT with details.
Diagnosis / Customer Symptoms
Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products.
Workaround
No workarounds needed at this time.
Monitoring
Summary
The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated and we are working to recover all products.
Description
Mitigation actions have been completed by our engineering teams and we are seeing recovery from multiple products. We are continuing to work to recover the remaining products.
We will provide an update by Thursday, 2026-08-20 12:30 PDT with details.
Diagnosis / Customer Symptoms
Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products.
Workaround
No workarounds needed at this time.
Monitoring
Summary
The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated and we are working to recover all products.
Description
Mitigation actions have been completed by our engineering teams and we are seeing recovery from multiple products. We are continuing to work to recover the remaining products.
We will provide an update by Thursday, 2026-08-20 13:30 PDT with details.
Diagnosis / Customer Symptoms
Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products.
Workaround
No workarounds needed at this time.
Resolved
Summary
The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated.
Description
We have mitigated the issue impacting multiple products in our us-west1 region as of Thursday, 2026-08-20 10:22 PDT.
Our engineering teams have restored capacity on a planned optical maintenance that caused unexpected congestion in Dalles, Oregon metro /us-west1 region. Our systems stabilized and services have recovered once capacity was restored. Our teams are continuing to monitor for any residual impact.
We will publish an analysis of this incident once we have completed our internal investigation.
We thank you for your patience while we worked on resolving the issue.
Diagnosis / Customer Symptoms
Customers in us-west1 may have experienced timeouts, service degradations, errors, and elevated latencies across multiple products.
Workaround
This issue is now mitigated.
Keep exploring
More from Google Cloud
Neighboring incidents on Google Cloud's timeline and the rest of their record on OutageDeck.
- Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are…Major
- Google Cloud VMware Engine (GCVE) Stretched Cluster customers are experiencing zonal outages impacting network…Major
- Network traffic to Google Cloud originating from Delhi, Chennai, Mumbai and surrounding areas is experiencing…Major
- Vertex AI Gemini API customers experienced increased error rates when accessing the global endpoint.Minor