Skip to content
OutageDeck

Incident detail

Partial outage in ORD

Partial outage in ORD

Resolved incidentMajor0 affected services

Timeline window

to

Sponsored placement

Google AdSense placeholder

This slot is reserved for future AdSense placement. It stays as a non-invasive placeholder until a client ID and slot ID are configured.

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are investigating an issue with one of our upstream providers in ORD. Machines across a subset of hosts may be unreachable or not running correctly. Deploys with machines on these hosts may fail at this time. Some Managed Postgres clusters in ORD region may be unavailable at this time.

  2. Identified

    We've identified and reported power issues with one of our upstream providers in ORD. We're waiting for an update from our upstream for a resolution. Some Managed Postgres clusters in ORD will be unavailable due to placement.

  3. Identified

    Our provider has advised us their facilities team is working on restoring the power, we'll provide another update as soon as we learn more.

  4. Identified

    Power restoration work in a subset of ORD is still in progress and impact remains ongoing for a subset of hosts and some Managed Postgres clusters.

  5. Identified

    Power restoration is ongoing and we're making sure the hosts are healthy before starting customer workloads to avoid issues. Customer impact remains and updates to come.

  6. Monitoring

    Customer workloads are now starting and we're monitoring the affected hosts. Affected Managed Postgres instances will be investigated.

  7. Resolved

    This incident has been resolved.