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Incident detail

LAX region outage

Active incidentCritical

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Started

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating an upstream provider outage in LAX region. Apps and Managed Postgres clusters in LAX region may be unreachable at this time.

  2. Identified

    A subset of Apps and Managed Postgres clusters in the LAX region are unavailable due to an upstream datacenter power outage.

  3. Identified

    A subset of Apps and Managed Postgres clusters in the LAX region are unavailable due to an upstream datacenter power outage.

  4. Identified

    We are seeing hosts start to come back online. Apps and Managed Postgres clusters may still be unreachable at this time.

  5. Identified

    All hosts are back online and we are restarting services. Apps and Managed Postgres will start becoming available shortly.

  6. Monitoring

    Apps and Managed Postgres clusters in the LAX region should now all be accessible. Some app metrics are still recovering. We're continuing to monitor the region health.

  7. Monitoring

    All services in the LAX region are operating normally. We’re continuing to monitor while we await final confirmation from our datacenter provider that the issue is fully resolved.

  8. Monitoring

    The LAX region is currently online and functioning correctly. However, the datacenter is experiencing reduced redundancy, so we are continuing to monitor for any possible issues.

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