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Incident detail

Intermittent Login Issues with ESET Cloud services

Resolved incidentCritical1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    The incident is under investigation

  2. Investigating

    Impacted services include:

    ESET Business Account, ESET PROTECT, ESET Cloud Office Security, ESET PROTECT Hub, ESET MSP Administrator, ESET Threat Intelligence, ESET Connect API, ESET Secure Authentication

  3. Investigating

    Currently, customers should be able to log in to the affected services again, while we continue to investigate the root cause of the issue.

  4. Investigating

    The impact of the issue has been mitigated - kindly report any outstanding issues to your support team.

  5. Resolved

    The issue should be resolved and the functionality restored.