Provider
ESETIncident detail
Degraded performance of ESET Secure Authentication Apple Push Notification Service
Resolved incidentMinor
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We have identified a problem with ESET Secure Authentication Apple Push Notification Service for iOS devices . There are intermittent drops in connection and some of the push notifications are not arriving for users with iOS devices.
Investigating
Investigation is still ongoing. The network issue is being consulted with Apple support.
The scope of degradation has been evaluated to approximately 5-10 push notifications dropped every 15 minutes.
Alert has been published to let customers know they can still use alternative OTP authentication method:
Identified
The cause of the issue was identified.
Identified
The issue should be resolved soon.
Identified
A fix was implemented.
Monitoring
Connections to APNS should be fully functional and no connection errors were logged since yesterday (4.8.2026) 16:30 CET (14:30 UTC). There is no degradation of the service at present.
The incident is being monitored.
Resolved
The incident has been resolved.
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