Skip to content
OutageDeck

Incident detail

Plan Upgrade Delay

Plan Upgrade Delay

Resolved incidentMinor0 affected services

Timeline window

to

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently experiencing an issue with our payment provider that causes a delay when moving from a free plan to a paid plan. In some cases, the upgrade will not be registered in the account until up to 2 hours after payment. We are actively investigating and will post updates as they become available.

  2. Identified

    We have identified an issue related to the billing provider and are implementing measures to mitigate and resolve it.

  3. Resolved

    Our billing provider has corrected the problem, and all subscription updates are processing normally and without delay.