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Intemittent failures on inbound SIP calls

Resolved incidentMajor

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Incident updates

Every update ElevenLabs posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    On March 29th around 15:33 UTC, some inbound SIP calls began failing intermittently. We are investigating root cause in parallel with mitigation. The issue is only with the calls on the EU Residency.

  2. Resolved

    Since applying mitigations, we're no longer seeing call failures. We're continuing to look into the root cause.

  3. Investigating

    We are reopening the investigation regarding the SIP calls.

  4. Investigating

    We are continuing the investigation, and our team is actively looking into this.

  5. Monitoring

    A fix has been released. We are currently monitoring the situation, and we have not observed any errors at this time.

  6. Resolved

    The issue has been fully resolved. The issue was only with the calls on the EU Residency.

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