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ElevenLabsIncident detail
EU Residency - Conversation history not showing for recent calls
Resolved incidentMinor
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are investigating an issue in the EU Residency where recent conversations are not showing up in history.
The conversation history is not lost; there is just a lag in displaying it.
Please note that this doesn't affect actual conversations; everything is working correctly.
We are working on getting the history back up.
Identified
Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.
Identified
Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the [Text search](https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search "Text search") endpoint may continue to see failures as we continue to work to mitigate the issue.
Resolved
Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.
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