{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-13T14:57:32.816Z"
  },
  "data": {
    "id": "incident_statuspage_elevenlabs_01M25B80Q2SCJNXG2PY0Y20PRW",
    "slug": "elevenlabs-eu-residency-conversation-history-not-showing-for-recent-calls-2026-09-10",
    "title": "EU Residency - Conversation history not showing for recent calls",
    "summary": "EU Residency - Conversation history not showing for recent calls",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-10T09:44:08+00:00",
    "updatedAt": "2026-09-10T20:43:38+00:00",
    "resolvedAt": "2026-09-10T20:43:38+00:00",
    "provider": {
      "slug": "elevenlabs",
      "name": "ElevenLabs"
    },
    "affectedServices": [
      {
        "slug": "elevenlabs-platform",
        "name": "Platform & API"
      }
    ],
    "links": {
      "html": "/incidents/elevenlabs-eu-residency-conversation-history-not-showing-for-recent-calls-2026-09-10",
      "api": "/api/v1/incidents/elevenlabs-eu-residency-conversation-history-not-showing-for-recent-calls-2026-09-10",
      "providerHtml": "/providers/elevenlabs",
      "alerts": "https://outagedeck.com/account?stack=elevenlabs&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "ElevenLabs reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_elevenlabs_status",
      "kind": "official_api",
      "name": "ElevenLabs Status",
      "checkedAt": "2026-09-13T14:55:02.861+00:00",
      "stale": false,
      "officialUrl": "https://status.elevenlabs.io/",
      "statusPageUrl": "https://status.elevenlabs.io/"
    },
    "updates": [
      {
        "id": "update_statuspage_elevenlabs_01M25B80Q2SCJNXG2PY0Y20PRW_01M25B80Q21549N90GFS5RJC4J",
        "status": "investigating",
        "body": "We are investigating an issue in the EU Residency where recent conversations are not showing up in history.\n\nThe conversation history is not lost; there is just a lag in displaying it.\n\nPlease note that this doesn't affect actual conversations; everything is working correctly. \n\nWe are working on getting the history back up.",
        "createdAt": "2026-09-10T09:44:08+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01M25B80Q2SCJNXG2PY0Y20PRW_01M25D8C47JKNKPN13FC7RX95K",
        "status": "identified",
        "body": "Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.",
        "createdAt": "2026-09-10T10:19:17+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01M25B80Q2SCJNXG2PY0Y20PRW_01M261ZA5ZBAQRFXM1TRBGJW0V",
        "status": "identified",
        "body": "Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the [Text search](https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search \"Text search\") endpoint may continue to see failures as we continue to work to mitigate the issue.",
        "createdAt": "2026-09-10T16:21:20+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01M25B80Q2SCJNXG2PY0Y20PRW_01M26GZKJDV1BZCP6EF3PWRG4D",
        "status": "resolved",
        "body": "Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.",
        "createdAt": "2026-09-10T20:43:38+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}