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Incident detail

Metering issue with Elastic Cloud Hosted Deployments

Active incidentMajor

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Started

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers.

    We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.

  2. Investigating

    We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary.

    We'll provide another update when new information is available.

  3. Investigating

    We are still investigating the metering issue impacting a small number of customers.

    We'll provide a further update when new information is available.