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Incident detail

Metering issue with Elastic Cloud Hosted Deployments

Resolved incidentMajor

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Timeline

Incident updates

Every update Elastic Cloud posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers.

    We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.

  2. Investigating

    We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary.

    We'll provide another update when new information is available.

  3. Investigating

    We are still investigating the metering issue impacting a small number of customers.

    We'll provide a further update when new information is available.

  4. Resolved

    All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.

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