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Incident detail

Elastic Support Portal unavailable

Resolved incidentMajor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate.

    If you need to contact support in the meantime, please contact support@elastic.co.

  2. Monitoring

    We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.

  3. Resolved

    The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.

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