{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-20T04:44:44.519Z"
  },
  "data": {
    "id": "incident_statuspage_elastic_0vbdrmpcyn1d",
    "slug": "elastic-elastic-support-portal-unavailable-2026-09-16",
    "title": "Elastic Support Portal unavailable",
    "summary": "Elastic Support Portal unavailable",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-16T13:17:32.731+00:00",
    "updatedAt": "2026-09-16T15:38:53.282+00:00",
    "resolvedAt": "2026-09-16T15:38:53.263+00:00",
    "provider": {
      "slug": "elastic",
      "name": "Elastic Cloud"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/elastic-elastic-support-portal-unavailable-2026-09-16",
      "api": "/api/v1/incidents/elastic-elastic-support-portal-unavailable-2026-09-16",
      "providerHtml": "/providers/elastic",
      "alerts": "https://outagedeck.com/account?stack=elastic&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Elastic Cloud reported a major event for the affected tracked services.",
    "source": {
      "id": "source_elastic_status",
      "kind": "official_api",
      "name": "Elastic Cloud Status",
      "checkedAt": "2026-09-20T04:40:09.238+00:00",
      "stale": false,
      "officialUrl": "https://status.elastic.co",
      "statusPageUrl": "https://status.elastic.co"
    },
    "updates": [
      {
        "id": "update_statuspage_elastic_0vbdrmpcyn1d_56w78yh7cnqg",
        "status": "investigating",
        "body": "We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate.\n\nIf you need to contact support in the meantime, please contact support@elastic.co.",
        "createdAt": "2026-09-16T13:17:32.811+00:00"
      },
      {
        "id": "update_statuspage_elastic_0vbdrmpcyn1d_20h2k71hd38w",
        "status": "monitoring",
        "body": "We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.",
        "createdAt": "2026-09-16T14:49:28.534+00:00"
      },
      {
        "id": "update_statuspage_elastic_0vbdrmpcyn1d_lff3b3f2371c",
        "status": "resolved",
        "body": "The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.",
        "createdAt": "2026-09-16T15:38:53.263+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}