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Incident detail

Desktop Authenticator Enrollment Degradation

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    We are currently addressing an issue impacting desktop authenticator enrollments .A subset of customers may experience intermittent delays or failures during desktop authenticator enrollment. Mitigation actions are in progress and are helping to reduce impact. Core authentication, SSO, and delivery services  remain fully operational.

  2. Monitoring

    Mitigation actions have been implemented. The service has stabilized and recovery is underway. We will continue to monitor to ensure full resolution.

  3. Resolved

    The issue has been resolved. Services have returned to normal operation, and customers should no longer experience delays or failures.

    We apologize for any inconvenience caused and thank you for your patience.