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Incident detail

Some users might experience latency when attempting to convert non-PDF documents (Incident 4750)

Some users might experience latency when attempting to convert non-PDF documents (Incident 4750)

Resolved incidentMinor0 affected services

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  1. Investigating

    We are currently investigating this issue.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Monitoring

    We continue to monitor the environment to ensure stability.

  5. Monitoring

    We are continuing to monitor for any further issues.

  6. Monitoring

    We are continuing to monitor for any further issues.

  7. Monitoring

    We continue to monitor for stability while we investigate possible secondary factors.

  8. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2026-04-23 02:53 PM UTC until 2026-04-23 08:09 PM UTC