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Incident detail

Salesforce for Gen customers are unable to generate documents (Incident-5122)

Salesforce for Gen customers are unable to generate documents (Incident-5122)

Resolved incidentMinor0 affected services

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are actively investigating this issue.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    We continue to investigate the issue and additional resources have been engaged.

  4. Investigating

    We continue to investigate the issue and additional resources have been engaged.

  5. Investigating

    We continue to investigate the issue and additional resources have been engaged.

  6. Identified

    We have identified the issue and a fix is being implemented.

  7. Identified

    We are continuing to work on a fix for this issue.

  8. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.