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Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.

  2. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

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