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Incident detail

Customers may experience intermittent latency and errors in Navigator (Incident 4748)

Resolved incidentMinor

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Timeline

Incident updates

Every update Docusign posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating the issue.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    More engineering teams have been engaged to triage this error and investigation is continuing.

  4. Investigating

    We are continuing to investigate this issue.

  5. Investigating

    We are continuing to investigate this issue.

  6. Identified

    The issue has been identified and a fix is being implemented.

  7. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

    Customers may have experienced intermittent latency and errors in Navigator from 2026-04-23 12:57 PM UTC until 2026-04-23 11:12 PM UTC.

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