Account Registration, Droplets, and Related Services

Our Engineering team is currently investigating reports of an issue affecting new account registration, Reserved IPs, Snapshots, Droplets and Droplet-based services across multiple regions.

During this time, customers may be unable to create new accounts, create Droplets, allocate Reserved IPs, or perform Automated Backups and Snapshots operations. Droplet Autoscale scaling operations and DOKS cluster operations are also affected.

Our Engineering team is actively investigating the issue and we will provide another update as soon as more information becomes available.

Our Engineering team is continuing to investigate reports of an issue affecting new account registration, Reserved IPs, Snapshots, Droplets and Droplet-based services across multiple regions.

During this time, customers may be unable to create new accounts, create Droplets, allocate Reserved IPs, or perform Automated Backups and Snapshots operations. Droplet Autoscale scaling operations and DOKS cluster operations are also affected.

Further investigation has found that GenAI services are also affected due to this issue, customers may also be unable to access the Droplet console, and Database clusters may be stuck in a "Creating" state.

Our Engineering team is actively investigating the issue and we will provide another update as soon as more information becomes available.

Our Engineering team has identified the root cause of the issue affecting new account registration, Droplets, Reserved IPs, Snapshots, and DOKS clusters across multiple regions.

Customers may experience the following:

Unable to create new accounts

Unable to create Droplets

Unable to allocate Reserved IPs

Failures with Automated Backups and Snapshots operations

Droplet Autoscale scaling operations not working as expected

DOKS cluster operations failing

GenAI services impacted

Unable to access the Droplet console

Database clusters stuck in a "Creating" state

Our Engineering team is working on implementing a fix and we will provide another update as soon as more information becomes available.

Our Engineering team continues to work on implementing and rolling out a fix for the issue affecting multiple services across multiple regions, including new account registration, Droplets, Reserved IPs, Automated Backups and Snapshots, Droplet Autoscale, DOKS clusters, GenAI services, the Droplet console, and Database cluster creation.

Customers may continue to experience the previously reported service disruptions while remediation efforts remain in progress. We will provide another update as soon as more information becomes available.

Our Engineering team has implemented a fix for the issue affecting new account registration, Droplets, Reserved IPs, Snapshots, and DOKS clusters across multiple regions, and is currently monitoring the situation. At this time, customers should no longer experience errors with:

New account registration

Droplet creation

Reserved IP allocation

Automated Backups and Snapshots operations

Droplet Autoscale scaling operations

DOKS cluster operations

GenAI services

Access to the Droplet console

Database cluster creation

We will continue to monitor the situation to ensure that all services are stable and functioning as expected. We will post an update as soon as the issue is fully resolved.

Our Engineering team confirms the full resolution of the issue affecting all impacted services, including new account registration, Droplet Creation, Reserved IPs, Automated Backups and Snapshots, Droplet Autoscale, DOKS clusters, GenAI services, the Droplet Console, and Database cluster creation.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.