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Incident detail

Some customers may be experiencing issues with devices.

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Monitoring

    We've resolved issues for most customers by now.

  4. Resolved

    This incident has been resolved.

  5. Resolved

    OutageDeck marked this incident resolved after it stopped appearing in what OutageDeck reads for this provider, at 2026-10-20T22:01:04.211Z.

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