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Incident detail

Some customers may be experiencing degraded performance with IVR calls

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Some customers may be experiencing degraded performance with IVR calls. The degraded calls will be going to designated fallbacks.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.