{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-20T13:12:12.247Z"
  },
  "data": {
    "id": "incident_statuspage_dialpad_m0jjw5wx08mf",
    "slug": "dialpad-some-customers-may-be-experiencing-degraded-performance-with-ivr-calls-2026-07-07",
    "title": "Some customers may be experiencing degraded performance with IVR calls",
    "summary": "Some customers may be experiencing degraded performance with IVR calls",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-07T18:38:14.647+00:00",
    "updatedAt": "2026-07-07T20:02:38.281+00:00",
    "resolvedAt": "2026-07-07T20:02:38.263+00:00",
    "provider": {
      "slug": "dialpad",
      "name": "Dialpad"
    },
    "affectedServices": [
      {
        "slug": "dialpad-ai",
        "name": "Dialpad Ai & Contact Center"
      }
    ],
    "links": {
      "html": "/incidents/dialpad-some-customers-may-be-experiencing-degraded-performance-with-ivr-calls-2026-07-07",
      "api": "/api/v1/incidents/dialpad-some-customers-may-be-experiencing-degraded-performance-with-ivr-calls-2026-07-07",
      "providerHtml": "/providers/dialpad"
    },
    "impactSummary": "Dialpad reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_dialpad_status",
      "kind": "official_api",
      "name": "Dialpad Status",
      "checkedAt": "2026-07-20T13:05:03.176+00:00",
      "officialUrl": "https://status.dialpad.com",
      "statusPageUrl": "https://status.dialpad.com"
    },
    "updates": [
      {
        "id": "update_statuspage_dialpad_m0jjw5wx08mf_rml4yb7j4d28",
        "status": "investigating",
        "body": "Some customers may be experiencing degraded performance with IVR calls. The degraded calls will be going to designated fallbacks.",
        "createdAt": "2026-07-07T18:38:14.752+00:00"
      },
      {
        "id": "update_statuspage_dialpad_m0jjw5wx08mf_qz9wmvtqnryr",
        "status": "identified",
        "body": "The issue has been identified and a fix is being implemented.",
        "createdAt": "2026-07-07T19:26:24.848+00:00"
      },
      {
        "id": "update_statuspage_dialpad_m0jjw5wx08mf_tjpztscrhdd7",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-07-07T19:33:55.172+00:00"
      },
      {
        "id": "update_statuspage_dialpad_m0jjw5wx08mf_fpqvzh908kfg",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-07-07T20:02:38.263+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}