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Incident detail

Degraded performance of Cloud Products when selecting users or teams

Resolved incidentMinor3 affected services

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Timeline

Incident updates

Every update Confluence posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.

    We are continuing to work towards mitigating this issue for all users and products.

    We anticipate our next update to be posted within 6 hours as we continue our investigation.

  2. Identified

    We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.

    We are continuing to work towards mitigating this issue for all users and products.

    We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

  3. Identified

    We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.

    We are continuing to work towards mitigating this issue for all users and products.

    We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

  4. Resolved

    This issue has been resolved and all services are functional.

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